Application and configuration support
Resolve application issues, support approved configuration changes and maintain operational documentation.
How We Deliver
Managed Services
Keep essential systems running while improving them over time.
After deployment, applications require support, maintenance and ongoing adjustment. Business processes change, vendors introduce releases and integrations need attention.
SAI Technologies provides managed services within an agreed service scope, with defined responsibilities, support coverage and service measures. We combine incident resolution with problem management and planned improvements.
Start a ConversationDelivery Model
What We Manage
Integration monitoring and support
Monitor agreed interfaces, investigate failed transactions and coordinate recovery. Review recurring failures to address underlying causes.
Incident and problem management
Prioritize incidents by business impact, manage escalation and track resolution. Problem management focuses on reducing repeated disruptions.
Release and regression testing
Assess relevant platform changes and test critical workflows before production adoption. Test automation can be introduced where it fits the environment and provides practical value.
Enhancements and optimization
Maintain a prioritized improvement backlog covering reports, workflows, integrations and usability. Enhancement capacity is defined separately or included within the agreed service allocation.
Service reporting
Provide visibility into incident volumes, response performance, recurring issues, completed changes and upcoming priorities.
Engagement Structure
Flexible Service Structures
Managed capacity
An agreed allocation of specialist capacity supports variable support and enhancement needs. Customers prioritize work within the available capacity.
Defined-scope managed services
SAI Technologies manages specified applications or support functions under agreed service levels and responsibility boundaries.
Focused assessments
A targeted application or tenant review identifies configuration gaps, integration concerns and improvement opportunities, followed by recommendations and a prioritized roadmap.
A structured transition
Before service commencement, we review the environment, gather documentation, establish access and confirm support ownership. Knowledge transfer and readiness checks help the support team understand critical processes and dependencies. Support hours, response targets, escalation procedures and enhancement limits are established in the service agreement.
Illustrative Customer Application
A Practical Application of This Delivery Model
An organization needs ongoing support after a Workday deployment. SAI Technologies establishes an agreed support model covering configuration issues, integration monitoring, report maintenance and release testing, with scheduled service reviews and an improvement backlog.