A practical first SOW
Map LPARs, hardware assets, storage networks and subsystems; verify technical requirements; deploy approved remote monitoring tools; and deliver a transition roadmap.
Managed Coverage
System, Storage, Hardware and Subsystem Coverage
Infrastructure failures span operating systems, physical hardware, network fabrics and storage arrays. SAI Technologies correlates events across physical and logical layers to support resilience and timely response under agreed service levels.
The business problem
The Challenge
Separate teams and monitoring views can obscure how an infrastructure issue crosses system, hardware, network, storage and subsystem boundaries.
How SAI Technologies approaches the work
What Coverage Can Include
System administration for z/OS, z/VM and z/VSE maintenance, PTFs, LPARs, IPL execution, policy review, tuning and approved upgrades.
Multi-vendor hardware and Smart Hands support for component replacement, rack and stack, servers, storage arrays and network switches through the partner ecosystem.
Storage and data management across SMS, tape libraries, disk arrays, SAN, HSM, backups, archiving and space management.
Subsystem and network management for VTAM, TCP/IP, CICS, DB2, IMS, WebSphere and MQ alongside contracted NOC coverage.
Operational dashboards for uptime, Break-Fix response, batch windows, CPU usage and change requests.