Mainframe & Infrastructure Managed Services
SAI Technologies brings enterprise mainframe hosting, nationwide disaster recovery access, global data center support, hardware maintenance and modern IT delivery together.
Through an ecosystem that includes enterprise infrastructure providers such as Maintech, SAI Technologies delivers scoped z/OS Managed Operations, contracted 24/7 NOC/SOC monitoring, multi-vendor Break-Fix, Smart Hands field services and zMFaaS. Access to more than 200 dedicated Mainframe Recovery sites across the United States supports recovery planning against agreed objectives.
The business problem
Organizations face retiring internal skills, rising hardware maintenance costs, supply-chain gaps and the challenge of supporting multi-vendor infrastructure globally without increasing operational risk.
How SAI Technologies approaches the work
Assess LPARs, storage arrays, CICS, DB2, IMS and MQ subsystems, RACF rules, server racks and multi-vendor hardware lifecycles.
Provide contracted multi-vendor Break-Fix, spare-parts logistics and Smart Hands staff augmentation through the partner ecosystem.
Use access to more than 200 Mainframe Recovery locations across the United States to support tested failover against agreed objectives.
Execute approved z/OS and Linux on Z upgrades or transitions to hosted zMFaaS and public cloud environments including AWS and Azure.
Integrate contracted NOC and SOC monitoring, incident routing and change management.
Analyze MSU consumption, Parallel Sysplex scaling, power and cooling, and batch execution to identify cost and performance improvements.
Use scoped SOWs for hardware maintenance transitions, disaster recovery setup, data center migrations, assessments and ongoing managed services.
What SAI Technologies can deliver
The delivery team and coverage model are selected for the agreed service scope, responsibilities and service levels.
Maintain COBOL, CICS, Db2, JCL, VSAM and IMS applications; resolve production issues; assess code and business logic; and plan refactoring, rehosting, rewriting, API enablement or retirement. Connect appropriate workloads with Java, Python and cloud services through secure interfaces.
Administer z/OS, LPARs, SMP/E maintenance, storage, VTAM and TCP/IP, WLM policies, RMF and SMF performance data, capacity, upgrades and hardware dependencies.
Operate and tune Db2, IMS, CICS and IBM MQ; manage backup and recovery, CICS regions, transaction throughput, integrations and controlled upgrades.
Govern RACF, ACF2 or Top Secret access, privileged accounts, identity integration, audit logging, access reviews and approved remediation.
Connect mainframe source and change control with Git, Jenkins, Ansible, Zowe and automated testing and release pipelines, including existing Endevor, ChangeMan, BMC ISPW, Topaz and IBM Developer for z/OS toolchains where deployed.
Monitor consoles, alerts and batch schedules; investigate abends and incidents; coordinate 24/7 coverage when contracted; manage backups and replication; and exercise recovery plans against agreed RTO and RPO targets.
Connected delivery
A hardware failure, batch interruption or CICS bottleneck can affect customer-facing cloud portals and distributed applications. SAI Technologies maps physical and logical dependencies so issues are prioritized by business impact. Clients retain ownership of policy, risk acceptance and strategic architecture decisions.
Explore the services
Explore assessment, security, integration, modernization, performance, resilience, subsystem and managed operations services.
Assess z/OS, capacity, hardware lifecycles and the data center footprint before sequencing modernization.
Strengthen RACF, ACF2 and Top Secret controls while connecting mainframe audit streams to security monitoring.
Connect zSystems, IBM mid-range platforms, data center infrastructure and public cloud environments.
Preserve essential business logic while enabling secure APIs, modern services and connected delivery pipelines.
Tune z/OS, Parallel Sysplex, batch execution and capacity using agreed performance measures.
Align recovery, storage, hardware maintenance and nationwide facility coverage under agreed objectives.
Manage, tune and upgrade DB2, IMS, CICS, WebSphere and IBM MQ environments.
Combine hosted or on-premises administration, contracted NOC/SOC monitoring, and Smart Hands and hardware support through the partner ecosystem.
Correlate system, storage, network, hardware and subsystem events under agreed service levels.
Define operational boundaries, transition, execution, governance and client-retained authority.
Full delivery ownership
Each stage stays connected to the business service, its dependencies, and the people who will operate it.
Map LPARs, subsystems, hardware assets, batch schedules and SLAs.
Identify capacity bottlenecks, hardware risks and security gaps.
Execute approved z/OS updates, zMFaaS hosting, Break-Fix support and recovery work.
Provide contracted NOC/SOC, Smart Hands dispatch and incident response.
Review MSU trends, hardware performance and service levels.
Requestable SOWs
Scope, coverage, locations, service levels, recovery objectives, approvals and acceptance criteria are defined in the contract.
Map LPARs, subsystems and physical hardware; evaluate capacity and controls; deliver a prioritized operational roadmap.
Audit server and storage support contracts and transition approved assets to SLA-backed Break-Fix and Smart Hands support.
Audit RTO and RPO objectives, select appropriate locations from more than 200 US recovery sites, map GDPS and DFSMS replication, and execute a failover test.
Audit rules, clean up approved excess access, integrate logs with contracted SOC tools and pilot least-privilege controls.
Evaluate R4HA peaks, re-sequence batch jobs, tune WLM parameters and measure licensing-cost effects.
Transition approved on-premises mainframe workloads to a managed hosted zMFaaS platform.
Plan controlled workload offloading, data archiving and hardware decommissioning with client approval.
Buyer questions and answers
Operational responsibility, coverage, authority, response objectives and formal assurance requirements are agreed before work begins.
Yes. A co-managed zSSA model can cover agreed monitoring, storage administration, hardware Break-Fix or batch execution while internal staff retain strategic responsibilities.
Yes. Through its partner ecosystem, SAI Technologies provides contracted hardware maintenance, spare-parts logistics, rack and stack, and Smart Hands field technicians across enterprise server, storage and mainframe hardware platforms globally.
SAI Technologies provides access to more than 200 Mainframe Recovery sites across the United States. Recovery design, locations, RTO and RPO configurations are tailored to agreed regulatory, geographic and continuity requirements.
Yes. zMFaaS provides managed hosting and data center operations for IBM Z environments, with required capacity and commercial terms defined in the engagement.
No. The client retains policy ownership, final approval over change windows and architecture authority. The SOW defines operational responsibilities and approval thresholds.
Yes. Work can begin with a targeted performance assessment, RACF security audit or Break-Fix maintenance agreement before expanding.
SAI Technologies can structure logging, SOC monitoring, RACF auditing and physical access controls to support PCI-DSS, HIPAA, SOC 2 and NIST frameworks. Formal certification audits require a separately qualified independent assessor.
Identify primary LPARs, DB2, CICS and IMS subsystems, physical assets, data center locations, operational pain points and target measures.
Move forward with confidence
Start with one subsystem, recovery objective, hardware estate or operational gap and define a scoped path forward.
